@import url('https://fonts.googleapis.com/css2?family=Roboto+Slab:wght@400;500;700&family=Inter:wght@400;500;600&family=IBM+Plex+Mono:wght@500&display=swap');

:root {
  --ink: #20241f;
  --ink-soft: #4a5047;
  --paper: #ede6d3;
  --surface: #faf7ef;
  --green: #33503f;
  --green-deep: #21362a;
  --brass: #a9773d;
  --rule: #c9bea0;
  --rule-soft: #ddd4ba;
  --flag: #9c3d30;
  --flag-soft: #f4e2dd;
  --focus: #2f6f8f;

  --font-display: 'Roboto Slab', Georgia, serif;
  --font-body: 'Inter', system-ui, sans-serif;
  --font-mono: 'IBM Plex Mono', ui-monospace, monospace;
}

* { box-sizing: border-box; }

html, body {
  margin: 0;
  padding: 0;
  background: var(--paper);
  color: var(--ink);
  font-family: var(--font-body);
  font-size: 15px;
  line-height: 1.5;
}

a { color: var(--green-deep); }
a:hover { color: var(--brass); }

:focus-visible {
  outline: 2px solid var(--focus);
  outline-offset: 2px;
}

h1, h2, h3 {
  font-family: var(--font-display);
  font-weight: 700;
  margin: 0 0 0.4em 0;
  color: var(--ink);
}

h1 { font-size: 1.6rem; }
h2 { font-size: 1.2rem; }
h3 { font-size: 1rem; }

p { margin: 0 0 1em 0; }

/* ---------- layout shell ---------- */

.shell {
  display: flex;
  min-height: 100vh;
}

.rail {
  width: 220px;
  flex-shrink: 0;
  background: var(--green);
  color: #ece7d8;
  display: flex;
  flex-direction: column;
  padding: 24px 0;
}

.rail-brand {
  padding: 0 20px 20px 20px;
  border-bottom: 1px solid rgba(236, 231, 216, 0.18);
  margin-bottom: 16px;
}

.rail-brand .mark {
  font-family: var(--font-mono);
  font-size: 0.72rem;
  letter-spacing: 0.02em;
  color: #cfc9b3;
  display: block;
  margin-bottom: 2px;
}

.rail-brand .name {
  font-family: var(--font-display);
  font-size: 1.25rem;
  font-weight: 700;
  color: #fff;
  line-height: 1.2;
}

.rail nav {
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 0 12px;
}

.rail nav a {
  display: block;
  padding: 9px 12px;
  border-radius: 3px;
  color: #d8d3bf;
  text-decoration: none;
  font-size: 0.92rem;
}

.rail nav a:hover {
  background: rgba(255, 255, 255, 0.08);
  color: #fff;
}

.rail nav a.active {
  background: var(--surface);
  color: var(--green-deep);
  font-weight: 600;
}

.rail-footer {
  margin-top: auto;
  padding: 16px 20px 0 20px;
  border-top: 1px solid rgba(236, 231, 216, 0.18);
  font-size: 0.85rem;
  color: #cfc9b3;
}

.rail-footer form { margin-top: 6px; }

.rail-footer button.linklike {
  background: none;
  border: none;
  color: #d8d3bf;
  padding: 0;
  font-size: 0.85rem;
  cursor: pointer;
  text-decoration: underline;
  font-family: var(--font-body);
}
.rail-footer button.linklike:hover { color: #fff; }

.main {
  flex: 1;
  padding: 36px 44px;
  max-width: 980px;
}

.page-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 22px;
  flex-wrap: wrap;
}

/* ---------- flash messages ---------- */

.flashes { margin-bottom: 20px; display: flex; flex-direction: column; gap: 8px; }

.flash {
  border: 1px solid var(--rule);
  border-left: 4px solid var(--green);
  background: var(--surface);
  padding: 10px 14px;
  font-size: 0.92rem;
}

.flash.error { border-left-color: var(--flag); background: var(--flag-soft); }
.flash.success { border-left-color: var(--green); }

/* ---------- buttons & inputs ---------- */

.btn {
  display: inline-block;
  font-family: var(--font-body);
  font-size: 0.9rem;
  font-weight: 600;
  padding: 9px 16px;
  border-radius: 3px;
  border: 1px solid transparent;
  cursor: pointer;
  text-decoration: none;
  line-height: 1.2;
}

.btn-primary { background: var(--green); color: #fff; }
.btn-primary:hover { background: var(--green-deep); color: #fff; }

.btn-ghost {
  background: transparent;
  border-color: var(--rule);
  color: var(--ink);
}
.btn-ghost:hover { border-color: var(--ink-soft); }

.btn-danger {
  background: transparent;
  border-color: var(--flag);
  color: var(--flag);
}
.btn-danger:hover { background: var(--flag-soft); }

label {
  display: block;
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--ink-soft);
  margin-bottom: 5px;
}

.field { margin-bottom: 18px; max-width: 520px; }

input[type=text], input[type=password], textarea, select {
  width: 100%;
  font-family: var(--font-body);
  font-size: 0.95rem;
  padding: 9px 11px;
  border: 1px solid var(--rule);
  border-radius: 3px;
  background: var(--surface);
  color: var(--ink);
}

textarea { resize: vertical; min-height: 100px; }

input:focus, textarea:focus, select:focus {
  border-color: var(--green);
}

.checkbox-row { display: flex; align-items: center; gap: 8px; }
.checkbox-row input { width: auto; }
.checkbox-row label { margin: 0; }

.hint { font-size: 0.82rem; color: var(--ink-soft); margin-top: 4px; }

/* ---------- login ---------- */

.login-screen {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--paper);
}

.login-card {
  background: var(--surface);
  border: 1px solid var(--rule);
  padding: 40px 40px 36px 40px;
  width: 340px;
}

.login-card .mark {
  font-family: var(--font-mono);
  font-size: 0.75rem;
  color: var(--brass);
  display: block;
  margin-bottom: 6px;
}

.login-card h1 { margin-bottom: 4px; }
.login-card .sub { color: var(--ink-soft); font-size: 0.9rem; margin-bottom: 24px; }
.login-card .btn { width: 100%; text-align: center; margin-top: 6px; }

/* ---------- stat strip ---------- */

.stat-strip {
  display: flex;
  gap: 0;
  border: 1px solid var(--rule);
  margin-bottom: 24px;
}

.stat {
  flex: 1;
  padding: 14px 18px;
  border-right: 1px solid var(--rule);
  background: var(--surface);
}
.stat:last-child { border-right: none; }

.stat .num {
  font-family: var(--font-mono);
  font-size: 1.5rem;
  font-weight: 500;
  display: block;
  color: var(--green-deep);
}
.stat.flagged .num { color: var(--flag); }
.stat .label { font-size: 0.8rem; color: var(--ink-soft); }

/* ---------- filter bar ---------- */

.filter-bar {
  display: flex;
  align-items: flex-end;
  gap: 14px;
  margin-bottom: 4px;
  flex-wrap: wrap;
}

.filter-bar .field { margin-bottom: 14px; max-width: 200px; }
.filter-bar select { padding: 7px 10px; font-size: 0.88rem; }

/* ---------- ticket ledger table ---------- */

.ledger {
  width: 100%;
  border-collapse: collapse;
  margin-top: 14px;
}

.ledger th {
  text-align: left;
  font-size: 0.76rem;
  font-weight: 600;
  color: var(--ink-soft);
  padding: 0 12px 8px 12px;
  border-bottom: 1px solid var(--rule);
}

.ledger td {
  padding: 12px;
  border-bottom: 1px solid var(--rule-soft);
  vertical-align: top;
  font-size: 0.92rem;
}

.ledger tr:hover td { background: rgba(51, 80, 63, 0.05); }

.ledger .call {
  font-family: var(--font-mono);
  font-size: 0.85rem;
  color: var(--green-deep);
  white-space: nowrap;
}

.ledger a.row-link {
  color: var(--ink);
  text-decoration: none;
  font-weight: 500;
}
.ledger a.row-link:hover { color: var(--brass); }

.empty-state {
  border: 1px dashed var(--rule);
  padding: 36px;
  text-align: center;
  color: var(--ink-soft);
  margin-top: 18px;
}

/* ---------- tags ---------- */

.tag {
  display: inline-block;
  font-size: 0.74rem;
  font-weight: 600;
  padding: 3px 8px;
  border-radius: 2px;
  border: 1px solid transparent;
  white-space: nowrap;
}

.tag-status-open { background: #eef1e6; color: var(--green-deep); border-color: var(--rule); }
.tag-status-in_progress { background: #f2e9d8; color: var(--brass); border-color: #e2d3ac; }
.tag-status-resolved { background: #e8ece9; color: var(--ink-soft); border-color: var(--rule); }

.tag-priority-high { background: var(--flag-soft); color: var(--flag); }
.tag-priority-medium { background: #f2e9d8; color: var(--brass); }
.tag-priority-low { background: #eef1e6; color: var(--green-deep); }

/* ---------- catalog card (ticket detail) ---------- */

.catalog-card {
  background: var(--surface);
  border: 1px solid var(--rule);
  padding: 28px 30px;
  position: relative;
  margin-bottom: 24px;
}

.catalog-card::before {
  content: "";
  position: absolute;
  top: 0; left: 24px;
  width: 46px;
  height: 6px;
  background: var(--brass);
}

.catalog-head {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 16px;
  border-bottom: 1px solid var(--rule-soft);
  padding-bottom: 14px;
  margin-bottom: 16px;
}

.catalog-head .call { font-family: var(--font-mono); color: var(--ink-soft); font-size: 0.85rem; }

.meta-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px 24px;
  margin-bottom: 18px;
}

.meta-item .k { font-size: 0.76rem; color: var(--ink-soft); margin-bottom: 2px; }
.meta-item .v { font-size: 0.95rem; }

.description-block {
  background: var(--paper);
  border: 1px solid var(--rule-soft);
  padding: 14px 16px;
  white-space: pre-wrap;
  font-size: 0.94rem;
}

.status-form {
  display: flex;
  gap: 10px;
  align-items: center;
  margin-top: 16px;
  padding-top: 16px;
  border-top: 1px solid var(--rule-soft);
}

.status-form select { max-width: 200px; }

/* ---------- comments / log ---------- */

.log { display: flex; flex-direction: column; gap: 14px; margin-bottom: 20px; }

.log-entry {
  border-left: 2px solid var(--rule);
  padding-left: 14px;
}

.log-entry .who {
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--green-deep);
}

.log-entry .when {
  font-size: 0.78rem;
  color: var(--ink-soft);
  font-weight: 400;
  margin-left: 6px;
}

.log-entry .body { font-size: 0.92rem; margin-top: 2px; }

/* ---------- admin users table ---------- */

.roster { width: 100%; border-collapse: collapse; margin-bottom: 32px; }
.roster th { text-align: left; font-size: 0.76rem; color: var(--ink-soft); padding: 0 12px 8px 0; border-bottom: 1px solid var(--rule); }
.roster td { padding: 10px 12px 10px 0; border-bottom: 1px solid var(--rule-soft); font-size: 0.92rem; }

.actions-row {
  display: flex;
  gap: 6px;
  align-items: center;
}

.badge-admin {
  font-family: var(--font-mono);
  font-size: 0.7rem;
  color: var(--brass);
  border: 1px solid var(--brass);
  padding: 1px 6px;
  border-radius: 2px;
}

/* ---------- misc ---------- */

.section-gap { margin-top: 36px; }

.divider-label {
  font-family: var(--font-mono);
  font-size: 0.72rem;
  color: var(--ink-soft);
  margin-bottom: 10px;
}

@media (max-width: 760px) {
  .shell { flex-direction: column; }
  .rail { width: 100%; }
  .main { padding: 24px; }
  .meta-grid { grid-template-columns: 1fr; }
}